Contact Us

Empire State Bank is committed to providing exceptional customer service by being available when you need us. You can rely on our team of service professionals to provide you with timely and comprehensive service you deserve and expect.

We offer the following methods to reach our service professionals:

By Phone:

During business hours:

Newburgh Branch:      845-561-0003

Staten Island Branch:  718-351-0590

Brooklyn Branch:         347-695-9040


24-Hour Banking Product & Service Hotline:     1-800-331-3036


24-Hour Telephone Banking Service:     1-877-350-5702


24-Hour Loan Representative Hotline:     1-877-413-6557


Online Banking Support:       845-451-7888


To Report a Lost or Stolen Empire State Bank Visa Debit Card:

  • Call us at: 1-866-646-0003 (During business hours 9:00 a.m. to 5:00 p.m.)
  • On weekends, holidays or after business hours, call: 1-800-417-8715


Fraud Department:       1-800-889-5280, Option 1


By Mail:  Empire State Bank
68 N. Plank Rd.
Newburgh, NY 12550
By Email: Banking Customer Service
Online & Mobile Banking
Commercial Lending
Loan Servicing 
By Branch: Click here to find a Branch or ATM near you.