Contact Us

Empire State Bank is committed to providing exceptional customer service by being available when you need us. You can rely on our team of service professionals to provide you with timely and comprehensive service you deserve and expect.


We offer the following methods to reach our service professionals


By Branch:  Find a Banking Center or ATM near you

By Phone:

During normal business hours, please contact us at:

Newburgh Banking Center:    (845) 561-0003

Staten Island Banking Center:    (718) 351-0590

Brooklyn Banking Center:    (347) 695-9040


Outside normal business hours, please contact us at:

Internet Banking Support:     (845) 451-7888

General Banking Service Support:    (800) 331-3036

Business Services & Solutions Support:    (845) 451-7888

Loan Origination Inquiries:    (877) 413-6557


24-Hour Telephone Banking Service:    (877) 350-5702


To Report a Lost or Stolen Empire State Bank Visa Debit Card or to report fraudulent activity, please call:

  • Call us at: (866) 646-0003 (During business hours 9:00 a.m. to 5:00 p.m.)
  • On weekends, holidays or outside normal business hours, call: (800) 889-5280, Option 1.


By Email:


Banking Customer Service

Online & Mobile Banking

Commercial Lending

Loan Servicing



By Mail: 

Empire State Bank
68 N. Plank Rd.
Newburgh, NY 12550